Terms & Conditions

01Who we are

These Terms & Conditions (the “Terms”) are a legal agreement between you and Dreem Enterprises, LLC, a California limited liability company doing business as “Dreem Limo” (“DreemLimo,” “we,” “us,” or “our”). They govern your access to and use of the website at dreemlimo.com and related subdomains, the DreemLimo software platform, our embeddable booking widget, mobile applications, APIs, and related services (together, the “Service”).

DreemLimo is a business-to-business software-as-a-service product. We license technology to transportation operators (“Operators” or “Tenants”). We are not a transportation provider, broker, or carrier, and we are not a party to any transaction between an Operator and its passengers or customers.

02Acceptance of these terms

By accessing the website, creating an account, clicking “I agree,” or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you may not use the Service.

If you accept these Terms on behalf of a company or organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

03The service

The Service provides tools that may include online booking, a driver dispatch board and driver app, zone- and distance-based pricing, recurring trips and auto-billing, automated email and SMS notifications, a white-label customer portal, analytics, and AI-assisted features. Specific features available to you depend on your selected plan and configuration.

We may add, modify, or remove features over time. We will not materially reduce the core functionality of a paid plan during a billing term without notice.

04Accounts & eligibility

To use most features you must register for an account and provide accurate, current, and complete information. You are responsible for:

• Maintaining the confidentiality of your login credentials and any sub-user accounts (admin, sales, driver, customer roles);
• All activity that occurs under your account; and
• Promptly notifying us of any unauthorized use or security breach.

You must be at least 18 years old and able to form a binding contract. Accounts are intended for commercial transportation operators and their authorized personnel and customers.

05Plans, fees & billing

Paid plans are billed as described on our pricing page when you subscribe. As of the effective date, plans consist of a recurring monthly subscription fee plus a per-transaction fee of 2% of each completed, paid reservation processed through the Service. Operators may choose, in their dashboard settings, whether to pass the transaction fee to their customers as a checkout line item or to absorb it.

• Recurring fees are billed in advance and are non-refundable except where required by law;
• Transaction fees accrue as reservations are completed and are charged according to your billing settings;
• Cancellation. You may cancel at any time; your subscription remains active through the end of the current paid period. Upgrades are prorated to the day;
• Taxes. Fees are exclusive of taxes; you are responsible for applicable sales, use, or similar taxes other than taxes on our net income.

We may change pricing on a going-forward basis with at least 30 days’ notice; changes do not affect the current paid term.

06Payment processing

Payments from your customers are processed through Stripe, Inc. using Stripe Connect. Funds flow directly to the Stripe account you connect — DreemLimo does not hold, custody, or take possession of your customers’ payments. Your use of Stripe is subject to the Stripe Connected Account Agreement and Stripe’s terms, and you are responsible for maintaining your Stripe account in good standing.

DreemLimo subscription and transaction fees may be collected via the payment method on file for your account. You authorize us to charge that method for amounts due.

07Acceptable use

You agree not to, and not to permit any user to:

• Use the Service for any unlawful, fraudulent, deceptive, or infringing purpose;
• Send messages in violation of anti-spam, telemarketing, or consumer-protection laws (including the TCPA and CAN-SPAM);
• Upload malware or attempt to disrupt, overload, reverse-engineer, scrape, or gain unauthorized access to the Service;
• Resell, sublicense, or white-label the Service to parties other than your own customers, except as expressly permitted by your plan;
• Misrepresent your identity or affiliation, or use the Service to harass, defraud, or harm others;
• Violate the rights (including privacy and intellectual-property rights) of any person.

We may suspend or limit access to investigate suspected violations or to protect the Service, our users, or third parties.

08Your content & data

You and your customers retain ownership of all data, records, logos, text, images, and other content you submit to the Service (“Customer Data”). You grant us a worldwide, non-exclusive license to host, process, transmit, display, and back up Customer Data solely to provide and improve the Service.

With respect to personal information about your end customers, you act as the data controller and DreemLimo acts as your data processor. Our handling of personal information is described in our Privacy Policy. You are responsible for obtaining all necessary consents from your customers and drivers.

09Third-party services

The Service integrates with third-party tools including, among others, Stripe (payments), Twilio (SMS), Brevo (email), Mapbox (mapping and distance), Amazon Web Services (hosting and storage), Google (including Gemini AI features and Google Business Profile routing), and WordPress (plugin/widget). Your use of those tools may be governed by the third party’s own terms and privacy policies. We are not responsible for the acts, omissions, availability, or content of third-party services.

10Intellectual property

The Service, including its software, design, text, graphics, and the DreemLimo name and logo, is owned by DreemLimo or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription, subject to these Terms.

You keep your own brand assets. Configuring a white-label portal does not transfer any ownership of the underlying DreemLimo platform to you. Any feedback you provide may be used by us without obligation to you.

11SMS & communications

If you enable SMS features, you are solely responsible for obtaining proper consent from message recipients and complying with the TCPA, CTIA guidelines, and carrier requirements. The platform supports STOP/HELP keyword handling, but compliance with applicable law remains your responsibility. By providing a mobile number to DreemLimo, you consent to receive account- and service-related messages from us; message and data rates may apply, and you may opt out of non-essential messages.

12Availability & support

We strive to keep the Service available but do not guarantee uninterrupted or error-free operation. We may perform maintenance, and we may modify or discontinue parts of the Service. Support is provided according to your plan (for example, email support on all plans and priority support on higher tiers).

13Term & termination

These Terms apply while you use the Service. Paid subscriptions continue until cancelled. We may suspend or terminate your access if you materially breach these Terms, fail to pay, or use the Service in a way that creates legal or security risk. You may stop using the Service and close your account at any time.

On termination, your right to use the Service ends. Sections that by their nature should survive (including fees owed, data ownership, disclaimers, limitation of liability, indemnification, and governing law) will survive.

14Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI-GENERATED CONTENT (SUCH AS RATE TABLES, SEO TEXT, OR SUGGESTED FORM FIELDS) WILL BE ACCURATE. YOU ARE RESPONSIBLE FOR REVIEWING AND APPROVING ALL AUTOMATED OUTPUT BEFORE RELYING ON IT.

15Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DREEMLIMO AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THESE MAY NOT APPLY TO YOU.

16Indemnification

You agree to defend, indemnify, and hold harmless DreemLimo and its affiliates from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your use of the Service, your Customer Data, your transportation operations, your communications with customers, or your violation of these Terms or any law.

17Governing law & disputes

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws rules. The parties agree to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California, except that either party may seek injunctive relief in any court of competent jurisdiction.

18Changes to these terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or in-app notice. Your continued use of the Service after changes take effect means you accept the revised Terms.

19Contact us

Questions about these Terms? Reach us at:

• Email: support@dreemlimo.com
• Phone: (818) 699-6244
• Website: dreemlimo.com
• Mail: Dreem Enterprises, LLC (dba Dreem Limo), 26500 Agoura Rd, Ste 337, Calabasas, CA 91302