DreemLimo Operator Subscription Agreement

This Operator Subscription Agreement (the “Agreement”) is entered into between Dreem Enterprises, LLC, a California limited liability company doing business as “Dreem Limo” (“DreemLimo,” “we,” “us”) and the company identified in this onboarding form (“Operator,” “you”), effective on the date you electronically sign below (the “Effective Date”). It governs your access to and use of the DreemLimo software platform and related services (the “Service”) and incorporates the Terms & Conditions and Privacy Policy by reference.

1. License & access

Subject to your compliance with this Agreement and payment of fees, DreemLimo grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business of operating a transportation company, including a white-label customer portal at your chosen subdomain. DreemLimo retains all rights, title, and interest in the platform.

2. DreemLimo is software only

DreemLimo provides technology. DreemLimo does not provide transportation, employ drivers, dispatch vehicles, or contract with your passengers. You are solely responsible for your transportation operations, licensing, insurance, vehicles, drivers, safety, and compliance with all transportation and labor laws.

3. Fees & payment

You agree to pay the recurring subscription fee for your selected plan plus a per-transaction fee of 2% of each completed, paid reservation processed through the Service. You may elect in your dashboard to pass the 2% fee to your customers. Subscription fees are billed in advance and are non-refundable except where required by law. Payments from your customers are processed via Stripe Connect and flow directly to your connected Stripe account; DreemLimo does not hold customer funds. You authorize DreemLimo to charge your payment method on file for fees due. We may change pricing on a going-forward basis with at least 30 days’ notice.

4. Your responsibilities

You will: (a) provide accurate account information; (b) keep credentials secure and control your sub-users (admin, sales, driver, customer); (c) use the Service lawfully; (d) obtain all required consents from your customers and drivers, including for SMS/email communications, and comply with the TCPA, CAN-SPAM, CTIA guidelines, and applicable privacy laws; and (e) review and approve any AI-generated output (rates, SEO text, form fields) before relying on it.

5. Data ownership & processing

As between the parties, you and your customers own your data (“Customer Data”). You grant DreemLimo a license to host and process Customer Data solely to provide the Service. For personal information about your end customers and drivers, you are the data controller and DreemLimo is your data processor, processing such data per your instructions and the Privacy Policy. You may export your data (e.g., orders and customer lists to CSV) at any time. On termination, DreemLimo will make Customer Data available for export for 30 days, then delete or anonymize it unless legally required to retain it.

6. Third-party services

The Service integrates with third parties including Stripe, Twilio, Brevo, Mapbox, Amazon Web Services, Google (including Gemini AI), and WordPress. Your use of those services is subject to their terms. DreemLimo is not responsible for third-party acts, omissions, or availability.

7. Confidentiality

Each party will protect the other’s non-public business information disclosed in connection with the Service and use it only as needed to perform under this Agreement.

8. Warranties & disclaimer

Each party represents it has authority to enter this Agreement. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DREEMLIMO DOES NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. DREEMLIMO’S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES YOU PAID DREEMLIMO IN THE 12 MONTHS BEFORE THE CLAIM.

10. Indemnification

You will defend and indemnify DreemLimo against claims arising from your transportation operations, your Customer Data, your communications with customers, or your breach of this Agreement or applicable law.

11. Term & termination

This Agreement begins on the Effective Date and continues until terminated. You may cancel at any time effective at the end of your current paid period. Either party may terminate for material breach not cured within 15 days’ notice. DreemLimo may suspend access for non-payment or for use that creates legal or security risk. Sections that should survive termination will survive.

12. Governing law

This Agreement is governed by the laws of the State of California, and the parties submit to the courts located in Los Angeles County, California.

13. Electronic signature consent

You consent to transact electronically and agree that your electronic signature below is the legal equivalent of a handwritten signature under the U.S. ESIGN Act and applicable state UETA. You confirm you are authorized to bind the Operator named in this form. A copy of this signed Agreement will be made available to you electronically.

14. Entire agreement

This Agreement, together with the Terms & Conditions and Privacy Policy, is the entire agreement between the parties regarding the Service and supersedes prior discussions. If any provision is unenforceable, the rest remains in effect.